Refund policy

Refund & Return Policy
At Lotus Parlor Apothecary, your safety, hygiene, and satisfaction are our top priorities. Because many of our botanicals, body scrubs, and oils are crafted for personal and topical use, we maintain strict hygiene standards for all returns.
Eligibility for Returns
  • Unopened Items Only: To be eligible for a return, your item must be unopened, unused, in its original packaging, and with all safety seals intact. For health and hygiene reasons, we cannot accept returns on opened or used body scrubs, oils, or apothecary goods.
  • Return Window: You have 14 days from the date you receive your order to request a return.
  • Proof of Purchase: A receipt or order confirmation email is required to complete your return.

How to Start a Return
To initiate a return, please contact us at lotusparlorapothecary@gmail.com with your order number and the item(s) you wish to return. Once your return is approved, we will provide instructions on where and how to send your package. Items sent back to us without first requesting a return will not be accepted.
(Note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.)
Inspection & Refund Processing (7–10 Business Days)
Once your returned package arrives at our facility, our team will carefully inspect the item(s) to ensure the packaging and safety seals remain completely unopened and intact.
  • Processing Timeline: Please allow 7–10 business days after we receive your returned product for inspection and refund processing.
  • Refund Method: Once approved, your refund will be automatically applied to your original method of payment. Please note that your bank or credit card company may take additional time to post the refund to your statement.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as it arrives. If an item is defective, damaged during shipping, or if you received the wrong product, contact us within 7 days of delivery at lotusparlorapothecary@gmail.com with photos of the item and packaging so we can make it right immediately.
Non-Returnable Items
  • Opened or used body scrubs, oils, and personal care items
  • Gift cards
  • Sale or clearance items