Shipping policy

 

At Lotus Parlor Apothecary, every order is prepared and packed with care so your botanicals, oils, and sacred tools arrive safely.
Order Processing Time
  • Processing Window: All orders are processed within 2–4 business days (excluding weekends and holidays) after you receive your order confirmation email.
  • Confirmation: You will receive a separate notification with your tracking number once your order has shipped.
  • High-Volume Periods: During new product launches, sales, or holiday seasons, processing times may take an extra 1–2 business days.

Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout based on package weight and destination.
  • Standard Shipping (USPS / UPS): Estimated delivery within 3–7 business days after dispatch.
  • Expedited Shipping: Estimated delivery within 1–3 business days after dispatch.

(Note: Delivery timelines are estimates provided by the carrier and are not guaranteed.)

Order Tracking
Once your order ships, we will email you a tracking number. Please allow up to 24–48 hours for the tracking information to update in the carrier's system.
Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address at checkout. Lotus Parlor Apothecary is not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an invalid or undeliverable address, the customer will be responsible for any re-shipping fees.
Lost, Stolen, or Damaged Packages
  • Damaged in Transit: If your order arrives damaged, please contact us within 7 days of delivery at lotusparlorapothecary@gmail.com with your order number and clear photos of the damaged item(s) and shipping box.
  • Lost or Stolen Packages: Once a package is marked "Delivered" by the carrier, Lotus Parlor Apothecary is not liable for lost or stolen items. If your tracking shows delivered but you cannot find your package, please check with neighbors and contact your local post office or carrier directly to file a claim.

Warm-Weather & Natural Ingredient Notice
Because our body scrubs and oils are made with natural oils and butters, extreme heat during summer transit may cause textures to soften or melt slightly. This is completely natural and does not affect product quality—simply store your jar in a cool, dry place at room temperature to let it firm back up.